Delivery and Returns Policy
Our overnight delivery cost is £8.45 for any address in mainland UK for up to 15kg, so make sure you stock up. Please contact us for Highlands & Islands, of Scotland & further afield by putting your order through as a quote and we can advise on the delivery options.
We use a reputable national courier so there is some responsibility at your end to ensure the cheese reaches you in perfect condition. We cannot take responsibility for the cheese not being delivered if someone is not there to receive it, this is particularly important if you are sending a gift. We've had one instance of a parcel of cheese being placed on a radiator for 2 days by a well meaning plumber! Please make sure your recipients know something is coming that needs to be received and opened asap!
What we need from you
Please supply correct delivery address including postcode and a telephone number for the recipient in case there's a problem finding the address, better to get a call so the cheese gets there somehow rather than it sitting in a warehouse for days!Please fill in delivery instructions, including somewhere the package can be safely left if the recipient has popped out. Preferably with a neighbour or somewhere cool.
We can deliver to any UK home address or place of work. Deliveries will be to the main reception of larger companies. (We cannot be held responsible for their internal distribution)
Please select the day you would like the order to be received; We deliver onTues, Wed, Thurs or Friday or if you just want it as soon as we can, leave it blank. We can deliver on Saturdays if you like but the cost is a lot greater, in this instance please put your checkout through as a quote and we will get back to you. We aim to send your order out within 48 hours, although if you do have an urgent request, we'll do our utmost to help. Iif we can be told in the morning, we can get the couriers to pick it up that day. In this instance, we advise you telephone your order through before noon for next day delivery, please call one of our shops and we'll endeavour to get your package delivered in time. We're fairly well stocked all of the time, but the more notice you can give us, the more likely we are to be able to deliver exactly what you would like. We would appreciate at least 3 weeks notice for wedding orders but again we can get most things in a week and if it's a late emergency we can often supply a gorgeous selection from stock.
All products listed on the web site are subject to availability. Many of our cheeses come directly from small producers, and on rare occasions may not be available. If this is the case, we can provide a good alternative, the substitute will be something we consider equally as good or better. We will always get in touch to discuss substitutions if necessary. Sometimes it may just mean a brief delay in delivery as an alternative.
Cheeses can vary considerably in weight due to their handmade nature. We will always try to cut as near to your request as possible and if we are a little under on one cheese, we will make sure we are a little over on another to make sure you recieve the amount of cheese you have paid for.
For wedding cheese and large orders including whole cheeses (or if you feel happier paying exactly for your order), please put your order through as a quote and we will ring you to take payment for the exact cost of the cheese you buy when it's all ready to send. This means you are getting exactly what you pay for. Some of the larger individual cheese can vary in weight by a kg or more so the cost can vary considerably but we err on the side of heavy in our quotes so there shouldn't be any nasty surprises when you receive your bill!
If your selection is a gift, and you would like it to be sent in a hamper, please select which hamper from the gift packaging selection. Each cheese is wrapped individually in superior cheese paper, keep it in this in the fridge for optimum condition. We will label each cheese with it's name and they will be all packed in their transit box with wood wool , insulation when appropriate and ice packs to keep the cheese in great condition for it's 24 hour journey. This is why it's so important that the cheese gets to it's destination within the 24 hour period as any more than that would not be cold enough to ensure the cheese being kept at a reasonable temperature.
Prices quoted for cheese are by weight or per cheese depending on which is appropriate, this is specified next to each item. We reserve the right to alter any prices or specifications at any time without notice. If you have recieved a quote and prices are amended prior to despatch, you will be notified and have the option of cancelling with a full refundor changing your order.
We make every effort to get your cheese to you in good condition. If, however, you do find that your cheese is not in a satisfactory condition, or has been damaged in transit, please ensure you notify us within 24 hours. We may also need you to return the cheese back to us.
Please note we cannot be held responsible for any parcels not being delivered if incorrect delivery information is given. It is at your own risk if a package is left, again, we cannot be held responsible for packages we are asked to leave without obtaining a signature.
We offer secure online payment through Paypal which accepts all major debit and credit cards.
A Paypal account is not necessary for payment.
No credit card information is passed onto Mousetrap Cheese and we do not and will not pass your details on to any third party.
If you have any queries about your order or delivery please email email@example.com or phone 01568 615512