Delivery and Returns: your responsibility
 

As we are delivering a temperature sensitive product via a third party Courier, there is some responsibility on your part to receiving the goods in a timely fashion:

1.1  You should be in to receive your cheese and to sign for the courier on the agreed delivery day.  If you are not, we cannot be held responsible for the cheese going back to the depot or indeed being sent back to us.  If the cheese is damaged or deemed inedible because of this scenario, we will not issue a refund.  It is your responsibility to receive the cheese on the delivery date you choose.  If you give us a mobile number and email address, you will receive transit information and a delivery slot from the courier.

1.2 If the cheese does not arrive on the day you choose, please let us know AS SOON AS POSSIBLE.  We package the cheese so it can last for 48 hours, so if the cheese is delayed and we can get it to you the following morning, it will still be fine.  You should receive tracking information from the courier so it is always worth speaking to them in the first instance, but we are more than happy to chase it too, so please let us know.  There is no point doing this a week after you expect the cheese to arrive.

1.2 If delivery instructions of a safe place to leave the cheese are given, it is at your own risk.  Again, we will not be able to refund a delivery if the cheese is damaged, stolen or otherwise harmed because it was left at your prompting.  The courier will record in photo where it is left.  This is also the case if you are out and the courier makes the decision to leave the cheese in a safe place.  It is your responsibility to be in for the courier.

1.3 The cheese should be checked upon arrival and any problems reported to us within 24 hours of your delivery date.  We may need the cheese to be returned to us if there is any doubt as to it's quality.  We would at the very least require photographic evidence of any problem so please always accept your delivery and do not throw anything away until you have spoken to us.  We do however expect our cheese to be of the highest quality so please do get in touch if you have any doubts about the quality of the product.

1.4.  The cheese must be refrigerated as soon as possible.  It is best to keep in within a tupperware box in the fridge, this will protect it from drying out and from any invasive smells that may affect the cheese. 

1.5.  If an order is cancelled within 48 hours of chosen delivery date, we will charge a 10% fee as the order will have been cut and cheese may be wasted.

1.6. If an order is delayed by the courier and the cheese is not delivered within time for it to be edible (Normally 48 hours), we would always re-send the cheese, or refund.  If this happens please take the cheese in, open the box and see if it's cold.  If you are in any doubt, please do get in touch.  Our packaging is very effective so in the event of a delay please do check the cheese, we have had people receive their cheese after 3 days on the road and the ice has been still frozen, and the cheese nice and cold, so please do check.

1.7.  On occasion we may need to substitute a cheese.  We will normally try to contact you to discuss this but at very busy periods like over Christmas, we may need to implement a substitute without a consultation with yourself if there are unexpected shortages from our suppliers.  If there is a very similar cheese then we will substitute, if there is nothing similar we will try to contact you.